FAQs – Saanjhya
Q1: How can I place an order?
You can order in three simple ways:
WhatsApp us:
📞 +91 6280 940229
📞 +91 96464 80085
Chat instantly on WhatsApp: 96464 80085
Shop online: www.saanjhya.com
Our team will assist you with product details, stitching options, and secure payment links 🌸
Q2: Do you offer stitching services?
Yes, stitching is available for selected suits. Charges and timelines vary, so please contact us before placing your order.
Q3: Are your products original?
Yes, absolutely. All Saanjhya products are made using authentic, carefully sourced fabrics such as cotton, silk, georgette, organza, and handloom weaves. Fabric details are clearly mentioned, and we do not deal in replicas.
🚚 Shipping & Delivery
Q4: How long does delivery take?
Within India, orders are usually delivered in 5–7 working days, depending on location.
Q5: Do you ship internationally?
Yes, we ship worldwide. International shipping charges apply and vary by country.
Q6: How can I track my order?
Once shipped, you’ll receive a tracking link via WhatsApp or email.
💳 Payments
Q7: What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and wallets via Razorpay.
Q8: Is online payment safe?
Yes ✅ All payments are processed securely through Razorpay, a trusted payment gateway.
🔄 Returns, Refunds & Exchanges
Q9: Can I cancel my order?
Yes, orders can be cancelled within 24 hours of placing them and before dispatch.
Q10: Do you accept returns?
Returns are accepted only for damaged, defective, or incorrect items, reported within 7 days of delivery.
Q11: How will I receive my refund?
Refunds are issued to the original payment method within 7–10 working days after we receive the return. Shipping charges are non-refundable.
Q12: Can I exchange my item?
Yes, damaged or defective items can be exchanged free of charge if reported within 7 days.
📞 Customer Support
Q13: How can I contact you?
📞 +91 6280-940229
📞 +91 9646480085
💬 WhatsApp: 9646480085
📧 saanjhya@gmail.com (update if needed)
Q14: What are your support hours?
Monday to Saturday, 10 AM – 7 PM (IST). Messages outside working hours are answered the next business day.